<VV> Accel Coil

[Dennis Pleau]

I had two Accel coils fail.  I loved the response at AutoZone when I brought
the first on back.  They told me I didn't have enough hi-performance mods on
my car and that's why the coil failed.  They replaced it so I didn't say
anything.  The second one failed a couple weeks later, so I put the original
coil back on and it was up to firing the Bosch plugs gaped at 0.040.  It was
a half worn out 110/4.

dp

-----Original Message-----
From: virtualvairs-bounces at corvair.org
[mailto:virtualvairs-bounces at corvair.org] On Behalf Of RoboMan91324 at aol.com
Sent: Friday, January 29, 2010 1:26 PM
To: virtualvairs at corvair.org; vairologist at verizon.net
Subject: <VV> Accel Coil

Smitty,

Just based on the fact that you have 5 failed Accel coils while the stock 
unit is still firing away after all these years would indicate that there is

a problem with Accel coils of the type you bought.  Technically, the 
difference between a 1.5 and 1.4 ohm resistor in this application is minor.
On the 
assumption that you used the Accel resistor after the first failure, that 
would indicate that the resistor was not the problem.  I hope that at least 
some of those 5 were free replacements.  Otherwise, after 2 failures, I
would 
not have "thrown good money after bad"  

Regarding the technician/customer service person, I have little tolerance 
with that kind of "shrug off."  I have run a number of Sales and Marketing 
Departments in my past.  These included customer service personnel.
Whenever 
I learned that someone in customer service was merely looking for excuses to

lay off blame on the customer, I would retrain them or change their 
position to an area out of contact with customers.  Your techie was either 
incompetent, looking to get you off the phone as quickly as possible or had
a 
misguided belief that it is more important to save the company the cost of a

replacement coil than to do his job.  I feel that it is important to keep 
customers happy but, just as important, he should have had the coil returned
for 
testing.  If there is a problem, it is best to discover it as soon as 
possible.  Otherwise, you lose customers in the near term and lose
reputation and 
customers in the long term.

If I had a response like his, I would have insisted on speaking with his 
supervisor who might have been more helpful to you and possibly corrected
the 
techie's poor response to you and future customers.  My opinion is that 
taking an issue like this up a level or two helps both you and the company.

Doc
1960 Corvette; 1961 Rampside; 1962 Rampside; 1964 Spyder coupe; 1965 
Greenbrier; 1966 Corsa turbo coupe; 1967 Nova SS; 1968 Camaro ragtop