<VV> Let the Buyer Beware - Final Chapter

[Hank Kaczmarek]

All

Allow me to intensify Eric's statement, on Rick's post.
BTW, Rick offered some sage advice based on his experiences.


  From 10 years of standing behind a parts counter.

When you have a customer that you know does his business almost exclusively 
with  you, whether your software has the provision that Eric illustrated or 
not, as a parts counterman you are much more likely to go the extra mile for 
your regular customer, than the guy that only comes to you because you know: 
(especially at NAPA)

That his regular junk parts dealer (Advance or Autozone) doesn't stock it, 
and it's you or the dealer, and the dealer wants too much!!!!

Regards
HANK

>I think the comment about establishing a relationship and sticking with it 
>is particularly important.  A vendor with a long-term relationship with a 
>customer is much more likely to respond favorably in a dispute than a 
>stranger.