<VV> Let the Buyer Beware!

[John Sweet]

Dennis amd all,
Complaints like this need to be sent to Larry Claypool who is the Parts &
Repair Chairman for Corsa.  He will mediate between the two parties.  I know
as I was the Chairman in the 80's.
John Sweet
----- Original Message -----
From: "Dennis & Debbie Pleau" <ddpleau@earthlink.net>
To: "Richard Tyson" <the.tysons@comcast.net>; <virtualvairs@corvair.org>
Sent: Monday, December 20, 2004 10:13 PM
Subject: Re: <VV> Let the Buyer Beware!


> CORSA has a program to mediate problems like this if you are a CORSA
member
> and the vendor you are having a problem with is listed in the parts and
> repair section of the Communique or Web Page.  I just glanced through a
> Communique and didn't see anything about it but if Contact Mike or Harry
at
> the CORSA office they can steer you in the right direction.  This is
> another of the services you get with a CORSA membership
>
> I don't think anything criminal is going on, probably just some paper work
> which didn't get filled out properly.  I
>
> Dennis Pleau
> CORSA Western Division Director
>
>
> At 07:16 PM 12/20/2004, Richard  Tyson wrote:
> >I could use some advice on what is undoubtedly a touchy subject.  In the
25
> >years that I have owned my '65 Monza I have contributed many thousands of
> >dollars to our parts vendors, with probably 95%+ going to that big vendor
east
> >of the Mississippi.  With a very small number of exceptions my dealings
have
> >been fair and equitable, this particular vendor even credited me for a
couple
> >of unused parts that were hidden in a corner of my basement for two
years.
> >This Spring I suggested to my wife that a great birthday gift would be a
new
> >dual master cylinder kit for the Corvair and recommended that she order
from a
> >different vendor (west of the Mississippi).  My logic was that I should
> >support as many vendors as possible to help sustain this car hobby that
we are
> >so fascinated with.  When the master cylinder arrived, I carefully
followed
> >the directions for bench bleeding.  I am far from an expert when it comes
to
> >the mechanical but being careful and following instructions usually gets
me
> >by.  After three days and many attempts, I was unable to get fluid to
flow
> >from either port.  Some may remember that I sought help from Virtual
Vairs and
> >your responses confirmed that I was following the correct procedure.  The
> >master cylinder was never installed in my vehicle.
> >
> >I contacted the vendor with my problem and was told that these units were
> >"bullet-proof" and that they had never seen a defective one.  If only I
had
> >five dollars for every time I have been told that!  After I told them
that
> >this particular part was tied closely to my personal safety and the
safety of
> >my future passengers, they reluctantly agreed to have me send the master
> >cylinder back.  Later, I also packaged the lines, instructions, etc., all
at
> >my expense, and returned them.  I assumed (seems to always cause a
problem)
> >that a credit for the purchase price would be issued to my credit card
> >account.  Several months later I finally remembered to check my monthly
> >statements and to my surprise there was no credit from the vendor.  I
> >immediately sent an e-mail hinting that it may have been a simple
oversight,
> >but no credit and no response were forthcoming.  Finally, I sent a
certified
> >letter to the owner along with all the documentation and requested a
refund.
> >Once again, no response and no refund.
> >
> >Maybe I'm old school or just too old but this action strikes me as
criminal.
> >Since the purchase was more than two months old, the credit card company
will
> >not assist.  I'm not sure if others have had similar experiences but I
would
> >be very interested in receiving feedback or advice.  I'm not sure how any
> >business can survive employing this type of customer "service."  Needless
to
> >say, all future orders will be placed with the vendor that has treated me
as a
> >valued customer.
> >
> >I would be more than happy to discuss this further on- or off-line.
> >
> >Rick T
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